Covid-19 Response

Your Health, Safety and Confidence Matter

At Luxeromo.com, the health, safety and well-being of our customers, supplier partners and employees remain a priority. We understand that travel plans can be affected by public health events, government restrictions and changing travel requirements.

As a global online travel marketplace, we are committed to providing clear information and supporting customers while working closely with our independent supplier partners.

Our Commitment

Luxeromo.com is committed to:

  • Providing a safe and secure online booking platform.
  • Sharing important travel information where available.
  • Working with our supplier partners to promote responsible travel practices.
  • Supporting customers with booking enquiries relating to COVID-19 or similar public health events.
  • Encouraging suppliers to maintain high standards of cleanliness, hygiene and customer care.

While we facilitate bookings, the accommodation, travel and transport services available through our Platform are provided by independent third-party suppliers, each of whom is responsible for their own health, safety and operational procedures.

Health and Safety Standards

We encourage all hotels, property owners, travel agents, transport providers and other
suppliers listed on Luxeromo.com to:

  • Follow all applicable public health laws and regulations.
  • Maintain appropriate cleaning and hygiene standards.
  • Comply with local government and health authority guidance.
  • Inform customers of any health or safety measures that may affect their booking.
  • Ensure staff receive appropriate health and safety training where required.

We recommend that travellers:

  • Check the latest travel advice issued by the relevant government authorities.
  • Review entry requirements for their destination, including any health documentation
    requirements.
  • Confirm airline, accommodation and transport provider policies before travelling.
  • Ensure they have adequate travel insurance that includes cover for unexpected events
    where available.
  • Monitor any public health announcements that may affect their journey.

Travel requirements can change quickly, and travellers are responsible for ensuring they meet the entry and transit requirements of all countries they visit.

Cancellation, amendment and refund policies are determined by the individual hotel, property owner, travel agent, airline, transport provider or other supplier.

Customers should carefully review the suppliers booking conditions before confirming a reservation.

If your booking is affected by COVID-19 restrictions or other public health measures, please contact the supplier directly in the first instance to discuss available options.

Where Luxeromo.com is able to assist in communicating with suppliers, we will make reasonable efforts to help facilitate communication; however, final decisions regarding cancellations, refunds, amendments or credits remain the responsibility of the supplier and are subject to the suppliers own terms and conditions.

All suppliers using Luxeromo.com agree to:

  • Provide accurate information regarding their services.
  • Update customers promptly regarding any changes affecting confirmed bookings.
  • Comply with applicable health and safety regulations.
  • Honour their published cancellation and refund policies.
  • Communicate professionally and transparently with customers.

Luxeromo.com strongly recommends that customers obtain comprehensive travel insurance before travelling.
Travel insurance may help protect against unexpected events such as:

  • Trip cancellations;
  • Medical emergencies;
  • Travel disruption;
  • Lost baggage;
  • Personal liability;
  • Other unforeseen circumstances, subject to the terms of the insurance policy.

Customers should carefully review the terms, conditions and exclusions of any travel insurance policy before purchase.

Our Role

Luxeromo.com operates as an independent online booking marketplace and technology platform.

We connect travellers with independent third-party accommodation providers, travel agencies, transport companies and other travel service providers.