Privacy Policy

Last Updated: August 6, 2026

1. Introduction

Welcome to Luxeromo.com (“Luxeromo”, “we”,” our”, or “us”).

We are committed to protecting your privacy and handling your personal information in a lawful, fair and transparent manner.This Privacy Policy explains how we collect, use, store, share and protect your personal data when you use the Luxeromo.com website, mobile applications and related services (“Luxeromo”, “We”, “Our”, Or “Us” ).

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Luxeromo.com is an online booking marketplace that connects customers with independent third-party suppliers, including:

Hotels
Property owners
Holiday accommodation providers
Travel agents
Tour operators
Car rental companies
Airport transfer providers
Taxi operators
Bus and coach operators
Train ticket providers
Other travel and tourism businesses

Luxeromo.com operates as a booking intermediary and technology platform. Unless expressly stated otherwise, we do not own, manage or operate the accommodation, travel or transport services listed on the Platform.

3. Information We Collect

Depending on how you use the Platform, we may collect:

Personal Information

- Full name
- Email address
- Telephone number
- Postal address
- Country of residence
- Date of birth (where required)
- Passport or identification details (only where required for travel bookings)
- Emergency contact information (where required)

Booking Information

- Reservation details
- Travel dates
- Passenger information
- Accommodation preferences
- Vehicle rental information
- Special requests
- Booking history

Account Information

- Username
- Password (stored securely in encrypted form)
- Login activity
- Account preferences

Payment Information

Where payments are processed through or on behalf of the Platform, we may receive limited payment-related information. Full payment card details are generally processed by secure third-party payment providers and are not stored by Luxeromo.com unless necessary for the service provided.

Technical Information

- IP address
- Device information
- Browser type
- Operating system
- Cookies and similar technologies
- Website usage information
- Diagnostic and security logs

4. How We Use Your Information

We use your information to:

- Create and manage your account;
- Process and facilitate bookings;
- Share booking details with the relevant supplier;
- Respond to customer enquiries;
- Verify supplier accounts;
- Improve our Platform and services;
- Prevent fraud and enhance security;
- Meet legal and regulatory obligations;
- Send booking confirmations and service communications;
- Send marketing communications where you have agreed to receive them or where permitted by law.

5. Legal Bases for Processing

Where UK GDPR or EU GDPR applies, we process personal data on one or more of the following legal bases:

- Performance of a contract;
- Compliance with a legal obligation;
- Legitimate business interests;
- Your consent (where required);
- Protection of vital interests;
- Establishment, exercise or defence of legal claims.

6. Sharing Your Information

We may share your information with:

- Hotels and accommodation providers;
- Property owners;
- Travel agents;
- Tour operators;
- Airlines;
- Car rental companies;
- Transport providers;
- Payment service providers;
- IT and cloud service providers;
- Customer support providers;
- Professional advisers;
- Government authorities or regulators where required by law.

We do not sell your personal data to third parties.

7. International Transfers

As Luxeromo.com operates internationally, your personal information may be transferred to suppliers or service providers located outside your country of residence.

Where required by law, we will implement appropriate safeguards for international data transfers.

8. Data Security

We use reasonable technical and organisational measures to protect personal data, including:

- Secure servers;
- Encryption where appropriate;
- Access controls;
- Authentication procedures;
- Monitoring and security systems.

Although we take appropriate precautions, no online system can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

- Provide our services;
- Comply with legal obligations;
- Resolve disputes;
- Enforce agreements;
- Maintain business records.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

- Access your personal information;
- Correct inaccurate information;
- Request deletion of personal data;
- Restrict processing;
- Object to certain processing;
- Request data portability;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with the relevant supervisory authority.

We will respond to requests in accordance with applicable law.

11. Marketing Communications

Where permitted by law, we may send information about:

- Special offers;
- Promotions;
- New services;
- Travel inspiration;
- Supplier offers;
- Platform updates.

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.

12. Cookies and Similar Technologies

Luxeromo.com uses cookies and similar technologies to:

- Remember user preferences;
- Improve website performance;
- Analyse website traffic;
- Enhance security;
- Deliver relevant content.

Please refer to our separate Cookie Policy for more information.

13. Children's Privacy

Luxeromo.com is not intended for children under the age required by applicable law to use our services independently.

We do not knowingly collect personal information from children without appropriate legal authority or parental consent where required.

14. Third-Party Websites

Our Platform may contain links to third-party websites.

Luxeromo.com is not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of those websites separately.

15. Supplier Responsibilities

Suppliers receiving customer information through Luxeromo.com are independent data controllers or processors (as applicable) for the services they provide.

Suppliers are responsible for complying with all applicable data protection and privacy laws when handling customer information.

16. Changes to This Privacy Policy

Luxeromo.com may amend this Privacy Policy from time to time.

The latest version will always be available on our website. Continued use of the Platform after changes take effect constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Luxeromo.com

Email: privacy@luxeromo.com

Website: www.luxeromo.com

Address: Orega House 4, Longwalk Longwalk Road Stockley Park Hayes, Uxbridge Greater London UB11 1FE United Kingdom

If you believe your personal data has been processed unlawfully, you may also have the right to lodge a complaint with the data protection authority in your country. If Luxeromo.com is established in the United Kingdom, the relevant supervisory authority is the UK Information Commissioner’s Office (ICO).