Cancellation Policy

Cancellation Policy Categories

To help customers make informed decisions, suppliers may offer one or more of the following cancellation options.

1. Free Cancellation

This option allows customers to cancel their booking without charge up to the deadline specified by the supplier.

Typical features include:

  • No cancellation fee before the stated deadline.
  • Refunds processed in accordance with the supplier’s payment terms.
  • Applicable only if cancelled within the permitted period.

The exact cancellation deadline will be displayed during the booking process.

2. Partially Refundable Booking

Customers may cancel their booking; however, a cancellation fee or administrative charge may apply.
Depending on the supplier’s policy, customers may receive:

  • A partial refund;
  • Travel credit;
  • Booking voucher; or
  • Alternative travel arrangements.

3. Non-Refundable Booking

Certain promotional rates or discounted bookings are offered at reduced prices because they are non-refundable.

If cancelled:

  • No refund may be available;
  • Booking amendments may be restricted;
  • Full booking charges may remain payable.

Customers should carefully consider these conditions before selecting a non-refundable rate.

4. Flexible Date Changes

Some suppliers allow customers to amend travel dates before arrival or departure.

Availability of this option depends on:

  • Supplier policy;
  • Availability;
  • Fare or rate conditions;
  • Any applicable administration fees or fare differences.

5. No-Show Policy

If a customer does not arrive or fails to use the booked service without prior notice, the supplier’s no-show policy will apply.

This may result in:

  • Loss of the booking;
  • Full cancellation charges;
  • No refund.

6. Early Departure

If a customer shortens their stay or terminates travel early, refunds are subject to the supplier’s individual terms and conditions.

Unused services may not be refundable.

7. Airline Tickets

Airline bookings are governed by the fare rules and conditions of the operating airline.
Depending on the ticket purchased:

  • Changes may not be permitted;
  • Cancellation charges may apply;
  • Some tickets may be completely non-refundable.

Customers should carefully review airline fare conditions before booking.

8. Hotel Bookings

Each hotel or accommodation provider sets its own cancellation policy.
Policies may vary according to:

  • Room type;
  • Booking rate;
  • Promotional offers;
  • Peak season;
  • Special events.

Customers should review the cancellation policy shown during the booking process.

9. Holiday Homes, Villas and Apartments

Property owners determine their own cancellation and refund policies.

Possible options include:

  • Flexible cancellation;
  • Moderate cancellation;
  • Strict cancellation;
  • Non-refundable bookings.

The applicable policy will be displayed before confirmation.

10. Car Rental Bookings

Car rental companies establish their own cancellation rules.
Depending on the supplier, customers may:

  • Cancel free of charge within a specified period;
  • Pay cancellation fees;
  • Forfeit prepaid amounts;
  • Modify reservations subject to availability.

11. Airport Transfers, Taxi, Bus and Train Services

Transport providers determine their own cancellation conditions. These may include:
  • Free cancellation before departure;
  • Partial refunds;
  • Non-refundable fares;
  • Amendment fees.
Customers should review the provider's terms before booking.

Force Majeure

In exceptional circumstances beyond reasonable control, such as:
  • Natural disasters;
  • Government restrictions;
  • Public health emergencies;
  • Armed conflict;
  • Major transport disruption; or
  • Other force majeure events,
the relevant supplier's cancellation, amendment or refund policy will apply unless otherwise required by applicable law.

How to Cancel a Booking

Where available, customers may:

  • Cancel through their Luxeromo.com account;
  • Follow the cancellation instructions in their booking confirmation;
  • Contact the supplier directly using the contact details provided with the booking;
  • Contact Luxeromo.com Customer Support for assistance with platform-related enquiries.

Refund Processing

Refunds are processed by the supplier or payment provider responsible for the original transaction.

Refund times may vary depending on:

  • Supplier processing times;
  • Banking systems;
  • Payment method;
  • Applicable legal requirements.

Luxeromo.com is not responsible for delays caused by third-party suppliers, payment providers or financial institutions.

Luxeromo.com's Role

Luxeromo.com is an independent online booking marketplace and technology platform. Unless expressly stated otherwise:
  • We do not own, operate or manage the hotels, airlines, travel agencies, transport companies or other services listed on the Platform.
  • We are not a party to the contract for the accommodation, travel or transport services booked through the Platform.
  • Payments may be made directly to the supplier or processed in accordance with the supplier’s booking terms.
  • Cancellation decisions, amendments and refunds are determined by the relevant supplier and their published policies.
Where appropriate, Luxeromo.com may assist in facilitating communication between customers and suppliers but cannot override a supplier's contractual terms or legal obligations.

Customer Responsibility

Before confirming a booking, customers should carefully review:

  • Cancellation policies;
  • Refund terms;
  • Amendment conditions;
  • No-show rules;
  • Supplier-specific terms and conditions.

By completing a booking, customers acknowledge and accept the cancellation policy applicable to their selected service.

Need Assistance?

If you require assistance using the Luxeromo.com Platform or have questions about your booking, please contact our Customer Support Team.

Luxeromo.com Community Team

Email: support@luxeromo.com

Website: www.luxeromo.com

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© Luxeromo.com. All Rights Reserved.

Unless expressly stated otherwise, Luxeromo.com does not own, operate or manage the hotels, airlines, travel agencies, transport services or other businesses listed on the Platform.
Each supplier is independently responsible for:

  • Health and safety measures;
  • Service delivery;
  • Booking fulfilment;
  • Cancellations and refunds;
  • Compliance with applicable laws and regulations.

Staying Informed

For the latest travel advice, customers should consult the relevant government authorities and official public health organisations in their country of departure and destination.

Contact Us

If you have questions regarding your booking or require assistance using the Luxeromo.com Platform, our customer support team will be happy to assist where possible.

Luxeromo.com
Email: support@luxeromo.com
Website: www.luxeromo.com

Thank You

Thank you for choosing Luxeromo.com.

We appreciate your trust and remain committed to helping travellers and our supplier partners connect safely, responsibly and confidently.

Travel Smarter. Travel Safely. Travel with Confidence.
Luxeromo.com – Your Global Travel & Booking Marketplace.