PARTNER & GUEST POLICY

Last Updated: August 17, 2026

1. Purpose

Luxeromo.com (“Luxeromo”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality and security of all personal data processed through our website, applications and online booking platform.

This Policy explains how Luxeromo.com complies with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (“EU GDPR”) and other relevant privacy laws.

2. About Luxeromo.com

Luxeromo.com operates an online booking marketplace connecting customers with independent third-party suppliers, including:

  • Hotels
  • Property owners
  • Holiday accommodation providers
  • Travel agencies
  • Tour operators
  • Car rental companies
  • Taxi operators
  • Airport transfer providers
  • Bus and coach operators
  • Train ticket providers
  • Other travel and tourism businesses

Luxeromo.com provides technology and booking facilitation services.

Unless expressly stated otherwise, Luxeromo.com does not own, operate or manage the accommodation, travel or transport services offered by independent suppliers.

3. Our Data Protection Principles

Luxeromo.com processes personal data in accordance with the following principles:

  • Lawfully, fairly and transparently;
  • For specified and legitimate purposes;
  • Only where necessary and proportionate;
  • Using accurate and up-to-date information;
  • Retaining data only for as long as necessary;
  • Protecting data with appropriate security measures;
  • Being accountable for our processing activities.

4. Personal Data We Collect

Depending on the services used, we may process:

Customer Information

  • Name
  • Address
  • Email address
  • Telephone number
  • Date of birth (where required)
  • Nationality (where required)
  • Passport or identification details (where required for travel)
  • Booking details
  • Travel preferences
  • Customer communications

Supplier Information

  • Company details
  • Registration information
  • Contact details
  • Payment information
  • Business licences
  • Verification documents
  • Insurance information
  • Commission records

Technical Information

  • IP address
  • Device information
  • Browser information
  • Cookies
  • Usage data
  • Login records
  • Security logs

5. Why We Process Personal Data

We process personal data to:

  • Manage user accounts;
  • Facilitate bookings;
  • Share booking details with the relevant supplier;
  • Verify suppliers;
  • Provide customer support;
  • Improve the Platform;
  • Detect and prevent fraud;
  • Meet legal and regulatory obligations;
  • Process payments and commissions where applicable;
  • Communicate with users;
  • Send marketing communications where permitted by law or with consent where required.

6. Lawful Bases for Processing

Where UK GDPR applies, we rely on one or more of the following lawful bases:

  • Performance of a contract;
  • Compliance with legal obligations;
  • Legitimate interests;
  • Consent (where required);
  • Protection of vital interests;
  • Establishment, exercise or defence of legal claims.

7. Sharing Personal Data

We may share personal data with:

  • Hotels and accommodation providers;
  • Property owners;
  • Travel agents;
  • Airlines;
  • Tour operators;
  • Car rental companies;
  • Transport providers;
  • Payment service providers;
  • Technology and hosting providers;
  • Professional advisers;
  • Government authorities where required by law.

We do not sell personal data to third parties.

8. International Data Transfers

As Luxeromo.com operates internationally, personal data may be transferred to suppliers or service providers outside the United Kingdom.

Where required by law, Luxeromo.com will implement appropriate safeguards for international transfers.

9. Data Security

Luxeromo.com implements appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting environments;
  • Encryption where appropriate;
  • Role-based access controls;
  • Authentication procedures;
  • Security monitoring;
  • Backup and recovery procedures;
  • Staff awareness and training.

Although we use reasonable safeguards, no system can guarantee absolute security.

10. Data Retention

Personal data is retained only for as long as necessary to:

  • Provide services;
  • Meet legal obligations;
  • Resolve disputes;
  • Prevent fraud;
  • Protect the Company’s legal interests.

When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our Data Retention Policy.

11. Individual Rights

Subject to applicable law, individuals may have the right to:

  • Access their personal data;
  • Request correction of inaccurate information;
  • Request deletion (“right to be forgotten”);
  • Restrict processing;
  • Object to certain processing;
  • Receive their data in a portable format where applicable;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with the relevant supervisory authority.

Requests should be sent to the contact details below.

12. Data Breach Management

Luxeromo.com maintains procedures for identifying, investigating and responding to personal data breaches.

Where required by law, we will notify the relevant supervisory authority and affected individuals within the applicable legal timeframes.

Suppliers receiving personal data through the Platform are required to notify Luxeromo.com promptly if they become aware of a personal data breach affecting information obtained through the Platform.

13. Supplier Data Protection Obligations

Suppliers using Luxeromo.com agree to:

  • Process customer data lawfully;
  • Use personal data only for legitimate booking purposes;
  • Maintain appropriate security measures;
  • Protect customer confidentiality;
  • Comply with applicable data protection laws;
  • Report personal data breaches without undue delay where required.

Suppliers remain responsible for their own compliance with applicable privacy and data protection laws.

14. Cookies

Luxeromo.com uses cookies and similar technologies to:

  • Operate the Platform;
  • Improve user experience;
  • Analyse website performance;
  • Enhance security;
  • Support marketing activities where appropriate.

Further information is available in our Cookie Policy.

15. Automated Decision-Making

Where automated processes are used to support fraud prevention, booking security or operational efficiency, Luxeromo.com will implement appropriate safeguards and comply with applicable legal requirements.

16. Children's Data

Luxeromo.com is not intended for children using the Platform independently where prohibited by law.

Where personal data relating to children is processed in connection with a booking, it will be handled in accordance with applicable legal requirements.

17. Policy Updates

Luxeromo.com may amend this Policy from time to time to reflect changes in law, technology or business operations.

The latest version will always be available on the Luxeromo.com website.

18. Contact Us

If you have any questions about this Policy or wish to exercise your data protection rights, please contact:

Data Protection Officer (or Privacy Contact)
Luxeromo.com

Email: privacy@luxeromo.com

Website: www.luxeromo.com

Address: Orega House 4, Longwalk Longwalk Road Stockley Park Hayes, Uxbridge Greater London UB11 1FE United Kingdom

19. Complaints

If you believe that Luxeromo.com has not handled your personal data in accordance with applicable law, you may contact us using the details above.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority, such as the UK Information Commissioner’s Office (ICO) if UK law applies.

© Luxeromo.com. All Rights Reserved.

Partner Signup

1. Introduction

Welcome to the Luxeromo.com Content Partner & Guest Writer Programme.

Luxeromo.com believes that travel is enriched by shared experiences, expert knowledge and inspiring stories from around the world.

Through our Community Blog, we welcome contributions from approved partners, including:

    • Hotels and resorts;
    • Property owners;
    • Travel agencies;
    • Tour operators;
    • Tourism organisations;
    • Destination specialists;
    • Travel professionals;
    • Industry experts;
    • Approved guest writers.

This Policy explains the requirements and standards for submitting content to Luxeromo.com.

2. Purpose of the Programme

The purpose of the Luxeromo.com Content Partner Programme is to:

  • Share valuable travel information with our global community;
  • Provide inspiration and useful advice to travellers;
  • Showcase destinations and experiences;
  • Highlight quality supplier partners;
  • Encourage knowledge sharing within the travel industry.

All content must provide genuine value to readers and support our mission of creating a trusted travel community.

3. Eligible Contributors

Content submissions may be accepted from:

Travel Businesses

Including:

    • Hotels;
    • Resorts;
    • Villas;
    • Holiday accommodation providers;
    • Travel agencies;
    • Tour operators;
    • Car rental providers;
    • Transport companies.

Industry Professionals

Including:

    • Travel writers;
    • Destination experts;
    • Tourism professionals;
    • Travel bloggers;
    • Approved influencers.

Luxeromo.com reserves the right to approve or reject contributors at its discretion.

4. Content Requirements

All submitted content must be:

✓ Original and unique
✓ Accurate and factually correct
✓ Professionally written
✓ Relevant to travel, tourism or hospitality
✓ Helpful and informative for readers
✓ Respectful of different cultures and communities

Content should provide educational or inspirational value and must not exist solely as advertising material.

5. Sponsored and Promotional Content

Luxeromo.com supports responsible promotional content where appropriate.

Suppliers may promote:

    • Their accommodation;
    • Travel services;
    • Destinations;
    • Special experiences;
    • Industry expertise.

However, all promotional content must:

    • Clearly represent the supplier;
    • Avoid exaggerated or misleading claims;
    • Include accurate information;
    • Follow Luxeromo.com’s advertising standards.

Luxeromo.com may identify content as:

    • Sponsored Content;
    • Partner Feature;
    • Promotional Article;
    • Advertisement.

6. Prohibited Content

Luxeromo.com does not accept content containing:

  • False or misleading information;
  • Copyright-infringing material;
  • Plagiarised articles;
  • Unverified claims;
  • Illegal activities;
  • Offensive or discriminatory material;
  • Spam or excessive promotional links;
  • Content damaging to Luxeromo.com’s reputation.

7. Images, Videos and Media

Contributors submitting images, videos or other media confirm that:

    • They own the rights to the material; or
    • They have obtained permission to use the material;
    • The content does not infringe third-party rights.

By submitting media, contributors grant Luxeromo.com permission to use, display, reproduce and promote the content across Luxeromo.com’s platforms and marketing channels.

8. Copyright and Content Ownership

Unless otherwise agreed:

    • Contributors retain ownership of their original content.
    • By submitting content, contributors grant Luxeromo.com a non-exclusive, worldwide, royalty-free licence to publish, edit, reproduce, distribute and promote the content.

This licence allows Luxeromo.com to:

    • Publish articles on the Community Blog;
    • Share content through newsletters;
    • Promote articles through social media;
    • Use content for marketing purposes.

9. Editorial Rights

Luxeromo.com reserves the right to:

    • Review submitted content;
    • Edit content for grammar, accuracy, style or formatting;
    • Add headings, images or links;
    • Remove outdated information;
    • Reject submissions;
    • Remove published content where necessary.

Editorial decisions remain at the discretion of Luxeromo.com.

10. Supplier Responsibility

Suppliers and partners remain responsible for:

    • The accuracy of information submitted;
    • The legality of their claims;
    • Compliance with applicable advertising laws;
    • Ownership of submitted content;
    • Any products or services promoted.

Publication on Luxeromo.com does not represent an endorsement or guarantee of the supplier’s services.

11. Reviews and Traveller Contributions

Traveller submissions, opinions and experiences represent the views of individual contributors.

Luxeromo.com does not guarantee the accuracy of user-generated content and reserves the right to moderate or remove content that violates our Community Guidelines.

12. Links and References

External links may be included where they provide genuine value to readers.

Luxeromo.com may remove links that:

    • Are misleading;
    • Contain harmful content;
    • Are excessive or promotional;
    • Violate our policies.

13. Advertising Disclosure

Where a contributor receives payment, benefits or incentives for content, this relationship must be disclosed.

Luxeromo.com supports transparency between contributors and readers.

14. Guest Writer Approval Process

To contribute:

    1. Submit your proposal or article idea.
    2. Provide contributor details.
    3. Confirm ownership of submitted content.
    4. Submit completed content for review.
    5. Luxeromo.com reviews and approves publication.

Approval does not guarantee publication.

15. Content Removal

Luxeromo.com may remove content where:

    • Information becomes inaccurate;
    • Content breaches this Policy;
    • Legal concerns arise;
    • Brand standards are not maintained;
    • The contributor relationship ends.

16. Contact Us

For content partnerships and guest writing opportunities:

Luxeromo.com Community Team

Email: community@luxeromo.com

Website: www.luxeromo.com

Share Stories. Inspire Travel. Connect the World.

Luxeromo.com welcomes meaningful contributions that help travellers discover new destinations and experiences.

Luxeromo.com
Explore. Discover. Share. Travel.

© Luxeromo.com. All Rights Reserved.

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